ControlUp

ControlUp for VDI and DaaS Environments

The Challenge: Complexity of virtual desktops

Virtual Desktop Infrastructure (VDI) and Desktop-as-a-Service (DaaS) solutions offer flexibility for hybrid work, enhance security, and simplify application management. However, their implementation introduces additional complexity, requiring specialized IT skills and often leading to an increase in support tickets. First-line technical support staff frequently struggle to quickly resolve issues, causing delays and frustration for both IT and end-users.

The Solution: A better virtual desktop experience, simply

ControlUp enables IT teams to instantly identify and resolve issues in VDI and DaaS environments. The platform helps shorten downtime, increase overall performance, and transform raw data into practical, valuable insights. With ControlUp, even first-line support staff can effectively tackle problems, minimizing delays and boosting user satisfaction.

ControlUp – support for IT teams

How ControlUp works

The ControlUp platform provides full visibility and control over the entire digital workspace of users.

Collect data

Real-time data collection from every element of the environment.

EUC Infrastructure and Cloud Services: Monitors key platforms such as Citrix, Microsoft, Omnissa (formerly VMware), and Nutanix.
VDI and DaaS workloads: Gathers detailed metrics on performance, protocols, user experience (UX), Unified Comms, and availability.
Endpoints: Analyzes data from physical devices, including their basic metrics, location, and network status.

Connect (Analyze)

Employee Experience Assessment
Dashboards and Reports
Alerts and Notifications
Low-Code Automation
Actions Library
Third-Party Tool Integrations

Correct (Remediate)

Gen AI-powered Troubleshooting
Manual and Automated Remediation
Remote Control and Support
Employee Notifications
Registry and File Management
Optimization and Cost Recommendations

Key ControlUp features for VDI and DaaS

Troubleshooting and Remediation

Data Collection every 3 seconds: Near real-time insight into critical performance metrics in the virtual environment.
Shortest path to problem source: Virtual Expert recommends the fastest path to diagnose the root cause of an issue.
Contextual troubleshooting: Suggests corrective actions based on analysis of historical sequences and current observations.

Experience in VDI and DaaS

User activity and experience: Detailed data analysis regarding login times, number of sessions, protocol trends, and activity within each session.
System health: Monitoring of key performance indicators for hypervisors and virtual machines, including CPU usage, memory, and storage.
Application usage: Detailed insight into applications used, number of concurrent users, and their impact on system resources.

Full End-to-End Visibility

Agent-based and agentless data collection: The ControlUp agent collects over 1500 performance metrics, while deep integrations with vendor APIs provide a complete picture.
EUC infrastructure insight: Full visibility into the entire infrastructure – from hypervisors, through data stores, cloud services (DaaS/IaaS), to brokers, network gateways, and user sessions.
Multi-Vendor support: ControlUp supports Microsoft Azure Virtual Desktop, Citrix, Omnissa, as well as virtualization infrastructure from Broadcom, Nutanix, Microsoft, and XenServer.

Simplified Multi-Machine Management

Remote system management: Perform administrative tasks simultaneously on multiple servers, hosts, or computers.
Windows registry controller: Manage the registries of multiple machines concurrently – creating, deleting, or editing values.
Windows services controller: Easily identify differences in service configurations and rectify irregularities in complex environments.

ControlUp - Why It's worth It?

Better user experience thanks to critical real-time performance metrics.
Holistic insight into VDI and DaaS environments, allowing for precise problem identification and resolution.
More effective troubleshooting using historical data and advanced analytics.
Simple and streamlined management of End-User Computing (EUC) infrastructure.