Service

The service includes assistance with technical aspects of IT system operation – their configuration, administration, and management. As part of this offering, S4Engineers actively support the activities of Partner or Client employees, ensuring the highest level of service provided.

Monitoring IT infrastructure elements and key parameters is an essential component of modern IT environments, enabling their uninterrupted and efficient operation. Controlling CPU load, RAM, or temperature not only allows for optimizing energy consumption but also for predicting potential failures.

We offer a dedicated software platform and continuous monitoring of key infrastructure components, which enables:

• more efficient use of IT resources,
• assessment of IT service availability for the business,
• daily support for administrators.

IT monitoring increases the security of the IT environment, allowing for quick reactions to unusual behavior and early warnings in case of threats related to cybercriminal activities.

We provide comprehensive technical support in resolving issues related to the functioning of the Partner’s or Client’s IT environment. The service includes providing service readiness and undertaking remedial actions within specified hours, in accordance with agreed Service Level Agreements (SLA).

We guarantee:

• adherence to agreed response times,
• timely replacement of components in case of failure,
• business continuity of the IT infrastructure in line with business requirements.

An average IT infrastructure often comprises thousands of hardware and software components. Managing all service agreements and their cyclical renewals is a time-consuming process that burdens IT teams. S4Engineers offers a service to take over these responsibilities, relieving administrators and allowing them to focus on operational tasks, such as internal customer support.

The scope of the service includes, but is not limited to:

• administrative support for IT maintenance departments,
•   aggregation of information about owned assets,
•   cyclical reporting on the status of service agreements,
•   planning of renewal costs,
•   supporting decisions regarding the development or replacement of the IT environment – in conjunction with the Infrastructure Assessment service.

Thanks to the unique competencies of the S4Engineers team, confirmed by certifications from leading manufacturers (including Dell Technologies, Huawei, Commvault, Quantum) and many years of experience gained in implementing complex projects – also outside Poland – we offer comprehensive support in the ongoing administration of our Partners’ and Clients’ IT environments.

As part of the service, we carry out part or all of the tasks related to managing:

• networks and LAN/WAN components,
• mass storage systems,
• backup and archiving systems,
• x86 servers,
• security components (e.g., firewalls, IPS systems).

Our actions are based on proven methods and industry best practices, including an approach consistent with the ITIL methodology.

We offer the preparation and maintenance of spare components for the Partner’s or Client’s infrastructure in dedicated warehouses that meet strictly defined storage conditions. This service is particularly important for organizations operating in a geographically dispersed model and requiring high system availability and business continuity.

The scope of the service includes, but is not limited to:

• secure storage of spare parts,
• analysis of their usage history,
• inventory planning,
• disposal of withdrawn components in accordance with applicable standards.